Product / Service Delivery Manager

Support / helpdesk
Mid career

Vattenfall is a European energy company with approximately 20.000 employees. For more than 100 years we have electrified industries, supplied energy to people’s homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation. To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission. In this position you will be working within the Vattenfall IT organization based in Amsterdam.

Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group. It is an international shared service center, providing IT services and support. Vattenfall IT Infrastructure supports Vattenfall by having professional people, knowledgeable in both business and IT, integrating services to enable business functions, providing a helicopter view of required services, utilizing the external market and enforcing standardization in order to optimize cost efficiency.

Within IT Infrastructure, Client Services is responsible for end user support and workplace services to all Vattenfall employees, delivered by either internal staff or external suppliers. Specific focus area is to run a successful retained organization to support a sourced client landscape, meaning that supplier management is part of the daily job. At this moment we are looking for a Product & Service Delivery Manager, for the Competence Area Narrowcasting, Peripherals and Business Specific within Client Services / IT Infrastructure.

What are you going to do?
The IT Service Management department is to ensure that Vattenfall IT service offering to the business is clearly defined/agreed upon and that the delivery of the services by our internal and external suppliers is on par with the definition/agreement. This is to be done both from a common perspective, 'product management', as well as business specific perspective, 'account management'. These roles focuses mainly on product management and service delivery management.

The Competence Area Narrowcasting, Peripherals and Business Specific Services consist of the full scope of requests from initiation to delivery, both within our own organization as well as through our external suppliers. As Product & Service Delivery Manager, you are end-to-end responsible from creating the roadmap and conducting continuous improvement cycles for their product(s) within the Competence Area securing the delivery of the service(s) connected to their products from our internal and external suppliers.

What will you do on a daily basis?

  • Manage and measure your (external) suppliers and 3rd Party Vendors via Governance and Service Level Agreements.
  • Define/manage the deliveries and solutions from the Competence Area (including alignment to related service criteria) and cost allocation keys used in the cost build-up model.

Furthermore, you contribute and support in tender related activities. In terms of supplier management, you set-up governance, monitor the SLA’s and define and agree upon mitigation actions. You coordinate within the Competence Area; you conduct and lead the regular alignment with the internal stakeholders: Solution Architects, Service Management, Service Desk. You design, implement and continuously improve CA related processes.

Who are you?
Among your personal qualifications you have an internal capacity to move things forward, are easy to cooperate with and have good communication skills. Besides, you’re strong in process management and have a helicopter view. Furthermore you recognize yourself in the following profile:

  • Experience in IT and general knowledge of the current IT Technology.
  • Experience of the full technology service lifecycle along with strong financial management knowledge to monitor and manage technology services expenditure.
  • Experience of shaping, delivering and improving service design, transition and delivery.
  • Fluent in English, both written and spoken.
  • ITIL Service Management certification is a plus.

What do we offer?
A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is really committed and we want to be the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company. At Vattenfall, we are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds.

The work location is flexible (Gliwice, Stockholm, Amsterdam or Berlin), but ideally Gliwice. Furthermore, the position will require incidental travel between Vattenfall locations in these areas.

We welcome your application in English, including cv and cover letter, before 22nd of May 2019 using the application form. When you are selected, a short screening call, 2 face to face interviews and a pre-employment screening are part of the recruitment process. For more information about working at Vattenfall, please visit

Acquisition following this advertisment is not appreciated.